How to Handle Objections: Getting Customers to Say, "Yes!"
Master the art of overcoming sales objections! Learn techniques to handle customer hesitation and boost your closing rates.
- Description
- FAQ
Course Overview
Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle objections. This course explores what sales objections are, how to overcome them, and how to avoid rejection.
Unique Features of the Course
- Interactive Course
- Scenario(s)
- Knowledge Check(s)
- Quiz
Table to Content
INTRODUCTION
- Introduction to Handling Sales Objections
- Common Misconceptions About Sales Objections
- How to Address Sales Objections
COMMON SALES OBJECTIONS
- Recognizing Sales Objections
- Objection 1: Price
- Objection 2: Authority
- Objection 3: Trust
- Objection 4: Complacency
- Objection 5: Competitor
- Knowledge Check
TECHNIQUES FOR HANDLING OBJECTIONS
- Overcoming Objections
- Technique 1: Curiosity
- Technique 2: Conditional Close
- Technique 3: Reframing
- Technique 4: The Boomerang
- Technique 5: Show Empathy
- Knowledge Check
COMMON MISTAKES WHEN HANDLING SALES
- Handling Sales Objections Is Hard
- Mistake 1: Failing to Listen
- Mistake 2: Failing to Communicate Value
- Mistake 3: Coming Across the Wrong Way
- Mistake 4: Avoiding or Dismissing Objections
- Knowledge Check
QUIZ
- Putting It to the Test
- Summary
Intended audience
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
Who is this course intended for?
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
How do I access this course?
You will first have to purchase the course and create an account by registering on the platform. Then log in with your registered email and access the course.
Do I need any prior knowledge or prerequisites for this course?
Basic knowledge of the subject is recommended, but not required.
What infrastructure will I need?
You will need a computer/ laptop/mobile device with stable internet access to access this course. The use of headphones is recommended.
Is there a certificate upon completion?
Yes, a certificate of completion is provided once you successfully finish all modules and assessments.
Is there a deadline to complete this course?
The course is self-paced, but we recommend completing it within 15 days for the best experience.
Can I access the course on mobile devices?
Yes, our platform is mobile-friendly and can be accessed via all devices, including smartphones and tablets.
How can I provide feedback on the course?
We welcome your feedback! You can provide it through the course platform or by contacting our support team.
How do I contact technical support during my course?
For technical support, please email contact@learningeverest.com, 10:00 am – 7:00 pm IST Monday – Friday. We are ready to help!
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
Who should I contact if I have additional questions?
You can contact the Learning Everest Team at contact@learningeverest.com
Can I get a refund if I am unable to attend my Online Course?
We do not offer refunds for eLearning courses.
Course available for 365 days
Course details
Duration
55 minutes
Level
Beginner
Certificate of Completion
One year access
Access on Laptop, Desktop, Mobile and Tablets
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