Emotional Intelligence

Course Overview

Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?

Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.

In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.

Unique Features of the Course

• Interactive Course
• Scenario(s)
• Knowledge Check(s)
• Quiz

Table to Content

1. OVERVIEW:

• What is Emotional Intelligence?
• What are Emotions?
• How does EQ Work in the Brain?
• Importance of Dealing with Emotions
• Understanding Your Emotions
• Leadership and Emotional Intelligence
• Express Your Emotions
• Developing Emotional Intelligence

2. Self-Awareness

• What is Self-Awareness?
• Becoming Self-Aware
• Managing Your Emotions
• Dealing with Stress
• Being a Self-Aware Leader
• Developing
• Self-Awareness

3. Self-Management

• Self-Control
• What Triggers You?
• Managing Triggers
• Dealing with Change
• Self-Control and Leadership
• Gaining Self-Control in the Workplace

4. Social Awareness

• What is Social Awareness/ Empathy?
• Why is Empathy in the Workplace Important?
• Self-Empathy
• Understanding Your Co-Worker’s Needs
• Empathy in Leadership
• How to Bring Empathy to the Workplace

5. Relationship Management

• How Much Emotion Should You Share at Work?
• Improving with Feedbacks
• Effective Communication
• Dealing with Difficult Conversations
• Being an Inspiring Leader
• Developing Professional Relationships
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.