Do You Have These Four Essential Customer Service Skills?
Learn the essential customer service skills that transform average experiences into delightful interactions, ensuring lasting customer loyalty.
- Description
- FAQ
Course Overview
There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them?
Unique Features of the Course
- Interactive Course
- Scenario(s)
- Knowledge Check(s)
- Quiz
Table to Content
WELCOME
- Introduction
THE 4 ESSENTIAL SKILLS
- Overview
- Empathy
- Patience
- Positivity
- Strong Communication Skills
CONCLUSION
- Putting It All Together
- Going Forward
- Quiz
Intended audience
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
Who is this course intended for?
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
How do I access this course?
You will first have to purchase the course and create an account by registering on the platform. Then log in with your registered email and access the course.
Do I need any prior knowledge or prerequisites for this course?
Basic knowledge of the subject is recommended, but not required.
What infrastructure will I need?
You will need a computer/ laptop/mobile device with stable internet access to access this course. The use of headphones is recommended.
Is there a certificate upon completion?
Yes, a certificate of completion is provided once you successfully finish all modules and assessments.
Is there a deadline to complete this course?
The course is self-paced, but we recommend completing it within 15 days for the best experience.
Can I access the course on mobile devices?
Yes, our platform is mobile-friendly and can be accessed via all devices, including smartphones and tablets.
How can I provide feedback on the course?
We welcome your feedback! You can provide it through the course platform or by contacting our support team.
How do I contact technical support during my course?
For technical support, please email contact@learningeverest.com, 10:00 am – 7:00 pm IST Monday – Friday. We are ready to help!
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
Who should I contact if I have additional questions?
You can contact the Learning Everest Team at contact@learningeverest.com
Can I get a refund if I am unable to attend my Online Course?
We do not offer refunds for eLearning courses.
Course available for 365 days
Course details
Duration
56 minutes
Level
Beginner
Certificate of Completion
One year access
Access on Laptop, Desktop, Mobile and Tablets
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