Learning Everest Private Limited.

Customer Service Fundamentals

Discover the fundamentals of customer service and learn how to exceed expectations, balance professionalism, and build strong customer relationships for business success.
34 Students enrolled
  • Description
  • FAQ

Course Overview

The health of a business depends on the strength of its customer relationships. Yet every interaction is different – what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent?

This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.

Unique Features of the Course

  • Interactive Course
  • Video(s)
  • Knowledge Check(s)
  • Quiz

Table to Content

FUNDAMENTALS

  • What Is Customer Service and Why Does It Matter?
  • Balancing Personable and Professional Customer Service
  • Meeting and Exceeding Customer Expectations
  • Summary
  • Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.

Who is this course intended for?
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
How do I access this course?
You will first have to purchase the course and create an account by registering on the platform. Then log in with your registered email and access the course.
Do I need any prior knowledge or prerequisites for this course?
Basic knowledge of the subject is recommended, but not required.
What infrastructure will I need?
You will need a computer/ laptop/mobile device with stable internet access to access this course. The use of headphones is recommended.
Is there a certificate upon completion?
Yes, a certificate of completion is provided once you successfully finish all modules and assessments.
Is there a deadline to complete this course?
The course is self-paced, but we recommend completing it within 15 days for the best experience.
Can I access the course on mobile devices?
Yes, our platform is mobile-friendly and can be accessed via all devices, including smartphones and tablets.
How can I provide feedback on the course?
We welcome your feedback! You can provide it through the course platform or by contacting our support team.
How do I contact technical support during my course?
For technical support, please email contact@learningeverest.com, 10:00 am – 7:00 pm IST Monday – Friday. We are ready to help!
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
Who should I contact if I have additional questions?
You can contact the Learning Everest Team at contact@learningeverest.com
Can I get a refund if I am unable to attend my Online Course?
We do not offer refunds for eLearning courses.
Customer Service Fundamentals
Course available for 365 days
Course details
Duration 40 minutes
Level Beginner
Certificate of Completion
One year access
Access on Laptop, Desktop, Mobile and Tablets

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