Customer Service Fundamentals

Course Overview

The health of a business depends on the strength of its customer relationships. Yet every interaction is different – what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent?

This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.

Unique Features of the Course

• Interactive Course
• Video(s)
• Knowledge Check(s)
• Quiz

Table to Content

FUNDAMENTALS

• What Is Customer Service and Why Does It Matter?
• Balancing Personable and Professional Customer Service
• Meeting and Exceeding Customer Expectations
• Summary
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.