Handling Difficult Customer Service Scenarios
Dive into complex customer service scenarios and learn expert techniques to handle challenges with skill and compassion, elevating your service talents.
- Description
- FAQ
Course Overview
As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.
But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity – propelling your customer service talents to the next level.
Unique Features of the Course
- Interactive Course
- Scenario(s)
- Video(s)
- Knowledge Check(s)
- Quiz
Table to Content
INTRODUCTION
- When Things Get Challenging
4 CHALLENGING SCENARIOS
- 7 Strategies for Gaining Control of Customer Conversations
- How to Handle Refund or Cancellation Requests
- A Guide to Saying “No” to Customers
- Guide to Retaining Customers During Times of Crisis
SUMMARY
- Key Takeaways
- Quiz
Intended audience
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
Who is this course intended for?
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
How do I access this course?
You will first have to purchase the course and create an account by registering on the platform. Then log in with your registered email and access the course.
Do I need any prior knowledge or prerequisites for this course?
Basic knowledge of the subject is recommended, but not required.
What infrastructure will I need?
You will need a computer/ laptop/mobile device with stable internet access to access this course. The use of headphones is recommended.
Is there a certificate upon completion?
Yes, a certificate of completion is provided once you successfully finish all modules and assessments.
Is there a deadline to complete this course?
The course is self-paced, but we recommend completing it within 15 days for the best experience.
Can I access the course on mobile devices?
Yes, our platform is mobile-friendly and can be accessed via all devices, including smartphones and tablets.
How can I provide feedback on the course?
We welcome your feedback! You can provide it through the course platform or by contacting our support team.
How do I contact technical support during my course?
For technical support, please email contact@learningeverest.com, 10:00 am – 7:00 pm IST Monday – Friday. We are ready to help!
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
Who should I contact if I have additional questions?
You can contact the Learning Everest Team at contact@learningeverest.com
Can I get a refund if I am unable to attend my Online Course?
We do not offer refunds for eLearning courses.
Course available for 365 days
Course details
Duration
1 hour 20 minutes
Level
Beginner
Certificate of Completion
One year access
Access on Laptop, Desktop, Mobile and Tablets
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