Optimizing Customer Communication Across Channels
Learn to optimize customer communication across various channels, ensuring a cohesive experience through effective strategies and seamless transitions
- Description
- FAQ
Course Overview
Phone, email, social media – there are many ways to communicate with customers. Each channel has unique requirements and etiquette. With so many ways to communicate, how can you give customers a cohesive experience?
You’ll start this course by reviewing different types of customer communication channels. Then, dive deeper into four channels, exploring strategies to optimize customer communications. Then, learn ways to seamlessly switch between channels and even incorporate multiple channels into an overarching strategy.
Unique Features of the Course
- Interactive Course
- Video(s)
- Knowledge Check(s)
- Quiz
Table to Content
INTRODUCTION
- 4 Types of Customer Service
CHANNELS
- Writing Outstanding Customer Emails
- Talking to Customers on Live Chat
- Supporting Customers on Social Media
- Mastering Customer Service Phone Calls
STRATEGIES
- Successful Channel Switching in Customer Service
- An Introduction to Omnichannel Customer Service
CONCLUSION
- Summary
- Quiz
Intended audience
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
Who is this course intended for?
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
How do I access this course?
You will first have to purchase the course and create an account by registering on the platform. Then log in with your registered email and access the course.
Do I need any prior knowledge or prerequisites for this course?
Basic knowledge of the subject is recommended, but not required.
What infrastructure will I need?
You will need a computer/ laptop/mobile device with stable internet access to access this course. The use of headphones is recommended.
Is there a certificate upon completion?
Yes, a certificate of completion is provided once you successfully finish all modules and assessments.
Is there a deadline to complete this course?
The course is self-paced, but we recommend completing it within 15 days for the best experience.
Can I access the course on mobile devices?
Yes, our platform is mobile-friendly and can be accessed via all devices, including smartphones and tablets.
How can I provide feedback on the course?
We welcome your feedback! You can provide it through the course platform or by contacting our support team.
How do I contact technical support during my course?
For technical support, please email contact@learningeverest.com, 10:00 am – 7:00 pm IST Monday – Friday. We are ready to help!
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
Who should I contact if I have additional questions?
You can contact the Learning Everest Team at contact@learningeverest.com
Can I get a refund if I am unable to attend my Online Course?
We do not offer refunds for eLearning courses.
Course available for 365 days
Course details
Duration
1 hour 20 minutes
Level
Beginner
Certificate of Completion
One year access
Access on Laptop, Desktop, Mobile and Tablets
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