Managing a Customer Service Team
- Description
- FAQ
Course Overview
On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as possible. Their goal, no matter what the problem, is to make customers feel like their needs have been met – and hopefully exceed their expectations.
As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with the skills and tools they need to solve problems effectively. But what does it mean to manage a customer service team successfully? This course will help you lead them to customer service victory.
Unique Features of the Course
- Interactive Course
- Scenario(s)
- Video(s)
- Knowledge Check(s)
- Quiz
Table to Content
INTRODUCTION
- Introduction
CUSTOMER SERVICE ESSENTIALS
- Creating a Customer Service Strategy
- 5 Essential Customer Service Tools
ADVANCED SERVICE MANAGEMENT
- Managing Customer Support Tickets
- How to Increase Customer Retention and Reduce Churn
EMPOWERING YOUR TEAM
- Delivering Proactive Customer Service
- Empowering Your Team to Deliver Great Customer Service
EVALUATING SUCCESS
- How to Measure Customer Service Performance
LET’S REVIEW
- Knowledge Check
- Summary
- Quiz
Intended audience
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
