Having Uncomfortable Conversations About Sensitive Issues

Course Overview

In Uncensored: My Life and Uncomfortable Conversations at the Intersection of Black and White America, author Zachary Wood walks learners through a nine-step process for having difficult conversations about controversial issues.

First, you’ll glimpse inside Wood’s personal story and how it impacted his approach to engaging with opposing viewpoints. Then, you’ll learn strategies to use before, during, and after challenging conversations to promote deeper understanding and productive dialogue.

Unique Features of the Course

• Interactive Course
• Video(s)
• Quiz

Table to Content

INTRODUCTION

• Introduction

BEFORE A DIFFICULT CONVERSATION

• Identify a Controversial Issue You Care About
• Identify Your Core Values
• Wrestle with the Worst Before You Converse

DURING A DIFFICULT CONVERSATION

• Ask Personal Questions
• Listen Closely Before You Speak
• Disagree Tactfully, Argue Thoughtfully
• Thank the Person and Ask for a Recommendation

AFTER A DIFFICULT CONVERSATION

• Reflect Back on the Conversation
• Think About the Bigger Picture

CONCLUSION

• Summary
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.