Giving Effective Feedback

Course Overview

Feedback is essential for growth. It helps us understand the impact we’re making in the workplace, how others see us, and how we can improve. But giving feedback isn’t always easy. And if the thought of it makes you uneasy, you’re not alone. So, how do you get past the nerves and share a clear, compassionate, and concise message? In this course, you’ll learn what feedback is, why it’s valuable, and how to overcome the fear of giving it. You’ll also learn to follow a step-by-step feedback process, deliver an effective message, and handle difficult reactions.

Unique Features of the Course

• Interactive Course
• Scenario(s)
• Knowledge Check(s)
• Quiz

Table of Content

INTRODUCTION

• What Is Feedback?
• The Value of Feedback
• Overcoming the Fear of Giving Feedback

DELIVERING AN EFFECTIVE MESSAGE

• Following the Feedback Process
• Crafting a Constructive Message

HANDLING DIFFICULT REACTIONS

• Why People React Negatively
• Handling Difficult Reactions to Feedback

CONCLUSION

• Do’s and Don’ts
• Summary
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.