Customer Communication Essentials

Course Overview

Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers – a positive experience starts with friendly, empathetic, and effective communication.

In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.

Unique Features of the Course

• Interactive Course
• Scenario(s)
• Video(s)
• Knowledge Check(s)
• Quiz

Table to Content

INTRODUCTION

• Why Strong Communication Skills Are Essential

CUSTOMER COMMUNICATION SKILLS

• Greet Customers Warmly and Productively
• Listen to Understand Customers
• Personalize Customer Interactions
• Express Empathy
• End on a Positive Note

CONCLUSION

• Practice Your Communication Skills
• Summary
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.