Learning Everest Private Limited.

A Manager's Guide to Resolving Team Conflict

Master conflict resolution skills as a manager to create a harmonious workplace and enhance team collaboration and productivity.
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167 Students enrolled
  • Description
  • FAQ

Course Overview

You’d love for your employees to always get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit.

In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

Unique Features of the Course

  • Interactive Course
  • Video(s)
  • Knowledge Check(s)
  • Quiz

Table to Content

FUNDAMENTALS

  • Rethinking the Role of Conflict at Work
  • Understanding Why Conflict Happens

COMMON WAYS WE RESPOND TO CONFLICT

  • Assess Your Approach
  • Approach #1: Avoid
  • Approach #2: Appease
  • Approach #3: Compete
  • Approach #4: Bargain
  • Approach #5: Collaborate
  • Which Approach Is Best?

RESOLVING CONFLICT EFFECTIVELY

  • Steps to Mediating Conflict Between Employees
  • What to Do When Conflict Turns Into Abuse
  • How to Respond to an Angry Employee

CONCLUSION

  • Do’s and Don’ts
  • Summary
  • Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.

Who is this course intended for?
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.
How do I access this course?
You will first have to purchase the course and create an account by registering on the platform. Then log in with your registered email and access the course.
Do I need any prior knowledge or prerequisites for this course?
Basic knowledge of the subject is recommended, but not required.
What infrastructure will I need?
You will need a computer/ laptop/mobile device with stable internet access to access this course. The use of headphones is recommended.
Is there a certificate upon completion?
Yes, a certificate of completion is provided once you successfully finish all modules and assessments.
Is there a deadline to complete this course?
The course is self-paced, but we recommend completing it within 15 days for the best experience.
Can I access the course on mobile devices?
Yes, our platform is mobile-friendly and can be accessed via all devices, including smartphones and tablets.
How can I provide feedback on the course?
We welcome your feedback! You can provide it through the course platform or by contacting our support team.
How do I contact technical support during my course?
For technical support, please email contact@learningeverest.com, 10:00 am – 7:00 pm IST Monday – Friday. We are ready to help!
Can I put my Online Course(s) toward a professional certificate or degree program?
Online Courses are intended to deepen your knowledge of a particular field, but cannot be formally applied as credits to other institutions.
Who should I contact if I have additional questions?
You can contact the Learning Everest Team at contact@learningeverest.com
Can I get a refund if I am unable to attend my Online Course?
We do not offer refunds for eLearning courses.
A Manager's Guide to Resolving Team Conflict
Course available for 365 days
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Course details
Duration 1 hour 10 minutes
Level Beginner
Certificate of Completion
One year access
Access on Laptop, Desktop, Mobile and Tablets

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