A Manager's Guide to Resolving Team Conflict

Course Overview

You’d love for your employees to always get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit.

In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

Unique Features of the Course

• Interactive Course
• Video(s)
• Knowledge Check(s)
• Quiz

Table to Content

FUNDAMENTALS

• Rethinking the Role of Conflict at Work
• Understanding Why Conflict Happens

COMMON WAYS WE RESPOND TO CONFLICT

• Assess Your Approach
• Approach #1: Avoid
• Approach #2: Appease
• Approach #3: Compete
• Approach #4: Bargain
• Approach #5: Collaborate
• Which Approach Is Best?

RESOLVING CONFLICT EFFECTIVELY

• Steps to Mediating Conflict Between Employees
• What to Do When Conflict Turns Into Abuse
• How to Respond to an Angry Employee

CONCLUSION

• Do’s and Don’ts
• Summary
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.