Learning Everest Private Limited.
Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers – a positive experience starts with friendly, empathetic, and effective communication.
In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.
INTRODUCTION
CUSTOMER COMMUNICATION SKILLS
CONCLUSION
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.