Customer Service Skills

Course Overview

Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t about the customer always being right – it’s about building positive relationships, making them feel heard, and solving problems with care.

Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognizing and overcoming empathy fatigue – a common sign of stress in customer service roles – and tips for helping customers troubleshoot issues.

Unique Features of the Course

• Interactive Course
• Scenario(s)
• Video(s)
• Knowledge Check(s)
• Quiz

Table to Content

INTRODUCTION

• Introduction to Improving Your Customer Service Skills

CUSTOMER SERVICE ESSENTIALS

• 4 Important Skills You Need in Customer Service
• Working With Different Customer Personality Types
• Overcoming Empathy Fatigue in Customer Service
• A Guide to Troubleshooting Customer Issues

LET’S REVIEW

• Knowledge Check
• Summary
• Quiz

Intended audience

This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.