Learning Everest Private Limited.
Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support – whether by phone, live chat, email, or social media. Many businesses turn to a contact center model to field and resolve customer issues seamlessly through multiple channels.
This course is for managers who want to take their team’s skills from functional to fantastic – helping customers in a way that creates brand fanatics. You’ll review the most important roles a manager plays at a contact center, and how to choose the best tools for your team. Finally, explore how to prioritize customer needs and ensure your team performs at their best – solving problems efficiently.
INTRODUCTION
CONTACT CENTER MANAGEMENT ESSENTIALS
IMPROVING PERFORMANCE
PRACTICE AND REVIEW
This course is intended for undergraduate and postgraduate students as well as working professionals from all streams/departments/functions.